Crew FAQ

Our official name is Planet Comicon Kansas City, or PCKC for short.  PCKC was founded by Chris Jackson 20 years ago, and is one of the largest pop culture conventions in the country.  It is still independently owned and growing each year under Chris’ leadership.  

What is the management structure at PCKC?

PCKC has a small executive management team that guide the policies and direction, including the overall operation of the convention each year.  PCKC relies on a fantastic crew member management team to execute those directives that drives the show.  By becoming a PCKC crew member, you are now a valued part of the Planet Family!  Being a Minion is also a privilege, and we hope lots of fun.  You will be provided and asked to sign a code of conduct prior to the convention.   Executive management does reserve the right to disinvite you from returning if the code is violated.  

PCKC Crew Member Management Team is divided into 3 tiers: Superheroes, Sidekicks and Minions.

Superheroes

  Think of them as the manager for a particular department or area of the show.  Each area will have a Superhero managing over it. Each Superhero has multiple Sidekicks who report to them and assist in the management of their area.

Sidekicks

Sidekicks assist the Superhero for each area. Think of them as the Assistant Manager for your department.  Sidekicks are typically scheduled throughout the day to provide additional management support in each area.

Minions

Minions are considered PCC’s most important crew members. If you are not a Superhero or Sidekick, you are a Minion. If you’re not sure what you are, you are a Minion. Each area will have a variety of minions attached to it.

How long is my shift?

Minion shifts will be for either 2 or 4 hours.  Minions will be scheduled for 4 hours on each day they show availability using 2 or 4 hour shifts.  We try to keep the shifts at one time, but some areas may divide your time to fit their needs. If you choose to continue to assist more hours we would love to have you.

What kinds of roles and areas do Crew Members work in?

You can see the full listing of our various duty and assignment areas listed on our Crew Member Roles page.

Will I get assigned to the area I request?

We do our best to match you with the area you request, but it will depend on where we need you the most.

I’m new and heard there will be interviews, when will this take place?

We will start these after the first of the year.  As a new crew member, we want to get to know you better.  What are your interests and talents, and how we can make the best match within the show?  Once we have reviewed your application and you are vetted, we will contact you via email to schedule a telephone interview with members of our crew member management team. Interviews continue until we close applications close to the show.  

Will there be training for the crew?

Yes, and all crew members will be expected to attend one training prior to their first shift.   We will offer multiple options for orientation leading up to the convention. Tentatively, these are planned for the Saturday and Sunday before show week, March 14th and 15th. You will be provided with an overview of the show, policies and procedures, standards of conduct and a tour of the complex.  You may also receive specialized training depending upon your work assignment. For our out-of -town crew members (distances an hour or more travel time), we will offer alternative training prior to your shift. If you are unable to attend one of the official trainings, you will need to contact your Superhero for direction.  Keep an eye on your email for details to sign up.

Is food provided?

We provide a meal to anyone working 6 hours or more per day.  You will be provided with a food voucher by your supervisor upon the completion of your shift.  There is a designated meal area for our crew members with tables and seating to allow you to take a break.  Water and snacks are available to all crew members throughout the day.  

What are the Benefits of being a Crew Member?

You can see the full list of benefits of being a crew member on our Benefits page

Where do I park?

There is ample parking around the Convention Center.  We will provide you with a map of public parking options and any updates relative to parking.  Please allow extra time to park your vehicle and walk to the Convention Center so that you are on time for your designated shift.  IF you are scheduled mid-day or later, please allow time for traffic, especially on Saturday.  The KC Streetcar is free and provides access to parking along the downtown strip as well.

I applied but I’m not sure it went through?

You can check the status of your application by logging into/setting up an account at  https://register.growtix.com/login  Make sure you use the email address you applied with.  On the upper right click on your name/My Volunteering.  Status of your application is the left hand side:

  • New Applicant – we have received your application and are performing the background check, once vetted, we will be setting up an interview (new applicants only).  
  • Accepted – we have vetted your application and are working you into the schedule
  • Contacted – we have sent an email asking for clarification and are waiting on your response.  We will not schedule you until we hear back.
  • Unavailable/Denied – we will not be scheduling you as a crew member.

If you have any questions about your status, please feel free to contact us at [email protected]  

I’m accepted when will I get my schedule?

Our goal is to have everyone scheduled by January 31st 2020 and to release schedules on February 1st 2020.  

New Crew Members we would like to interview you to discuss the best fit with the show to complete our vetting process.  Once you are vetted, we start working you into the schedule to complete the vetting process. If you are a new Crew member, you will need to set up an account at https://register.growtix.com/login by clicking on the Click here to sign up link in the middle of the page. 

After February 1, 2020, all (new and returning) crew members can check to see if you are scheduled by logging into your account at  https://register.growtix.com/login    Make sure you are use the email address you applied with.  On the upper right click on your name/My Volunteering, then clicking on the view application.  We will provide a video to show you how to review and accept your shifts on February 1st, 2020.

The hours that I said I was available have changed who should I contact?

Please email us at [email protected] with any availability changes or special scheduling requests. PLEASE DO NOT use the “update availability” button in GrowTix – we are not notified when you change your schedule in this manner, and will not know we need to review your application.  

I plan to carpool with my friends, spouse, family can we be scheduled together?

We do our best to read the notes in the application and honor scheduling requests of this nature.  If we didn’t please email us at crew[email protected] to let us know and we will work  to get you scheduled at the same time. NOTE:  Please try to have the same availability with your friends, spouse, family when you apply, this makes scheduling you together much easier.  

I used a different email to apply this year, how do I review my application/schedule?

Your email is the unique identification we have for your application. If you want to use the new email you will need to set up a new account with GrowTix with the email you applied with this year to see the current status and crew member shifts. If you would rather use the previous year(s) email rather than set up a new account or have any issues with getting logged into GrowTix, email us at [email protected] and your note will be routed to our technical support team to update your application and ensure you are able review your crew member shifts.  

Do first year crew members get to work with Celebrities?

As you can imagine, working with the Celebrities can be a delicate balance, as well as, a highly valued perk of crew membering. As such, it is entrusted and awarded to our more experienced crew members.  In most cases, no, new crew members will not be assigned to escorting celebrities.

Can we cosplay during our shift?

You may cosplay, BUT you will have to wear your crew member shirt during your shift.  Your shirt must be fully visible and on the proper part of your body during your shift. Your face must also be visible during your shift.   Capes, fun head and footwear are fine to add to your “uniform”. NOTE:  When not working your shift, we ask that you remove your crew member shirt so that you can fully enjoy the show.

Can we wear kilts at the con?

Yes, but not in the “traditional” sense.  You must wear something underneath.

Will I get time to get an autograph from my favorite artist/celebrity or attend a panel during my shift?

During your crew member shift, you will be expected to remain focused and attentive to your assigned tasks. In most cases, we are providing crew members with a ticket to an additional day, and that is when you should plan to attend panels and get photos and autographs.  

Do crew members have to pay for autographs?

Yes.

Have other questions?

Feel free to post on the Crew Member Facebook page with your question or email us at [email protected] and our Crew Member Support Team will respond as quickly as possible.  Prior to the show, once you have accepted your shifts, you will be contacted by your  Superhero and you can direct questions to them at that time.